We’re not big fans of plastic, which is why we reduced the amount of plastic packaging by up to 90% compared to your average liquid laundry detergent.
But what about that last 10%?
We have a way to keep it out of landfill. It takes a little work on your part, and a little on ours. It’s called our Refill Return Program.
Refill Returners send us back their used refill packs, we sanitise them, and fill them back up again! When we go to fulfil orders for second life refills, we’ll do it using a reused - rather than new - refill pack.
The clo(the)sed loop cycle:
Refill.
Order our Australian made pure and powerful products as you need them. Start with a dispenser bottle, and keep it topped up with refill packs.
Return.
Save up your empty refills until you have 4 bulk refills or 12 450ml refills. When placing an order for any refill product (excluding starter packs), you will see an option to add a free reply paid envelope at checkout. Then all you need to do is fill it up, and drop it in the post box.
Reuse.
We'll batch sanitise the refill packs and send them back out again. You just repeat the process!
Thanks for helping us keep the planet free of our packaging!
Need a few more details?
How do I order returned packaging:
Select 'Second Life' refills to receive reused packaging.
How do I pack the envelope?
Great question, and fundamental to our program’s success.
Please send a minimum of 4 standard refills pack / 1 bulk refills packs at a time. The standard refill packs should be laid flat with spouts in the corner of the envelope. The bulk refill packs should be folded in half. Please only send us Dirt refill packs. The refill packs you send back are to be sanitised, filled up and sent back to our customers, so we do not accept packaging from other brands.
What happens if you run out of returned packaging to send us?
We just stomp on new packaging to make it second hand. ONLY JOKING. There are times where our returned packaging supply has run low. When this happens, we set Second Life refills to out of stock until we receive enough back. You can still purchase new refills at all times.
Can you use the packaging infinitely?
Unfortunately not. At some point the well-travelled refill pack doesn’t pass quality control at the warehouse because it’s lost some of its durability. This pack is retired from being refilled.
We used to send it to TerraCycle, but we didn’t love that because we had no real control over what was happening to it. It took us two years to figure it out, but we’ve finally worked out how to recycle it ourselves.
We melt the packs, spout, lid and all. The melted plastic is then re-molded into its new incarnation: a 100% recycled scoop for our powder products.
Am I receiving my exact packs back?
No. We wish we were that sophisticated, but we’re not. Instead we batch clean the packs so it doesn’t matter whether you end up with yours or someone else's.
Anything else I need to know?
Just a few friendly reminders to help us our end:
- Try not to write on the refills in any permanent marker
- Make sure the lid is on nice and tight to stop any leakages
- Be sure to use up all of your Dirt so the pack is empty before you send it back
