✨ FREE SHIPPING ON MOST ORDERS OVER $20 ✨
Our Refill Return program closes the loop in your laundry, at no expense to you or the planet.
The planet shouldn’t pay excess for your clean clothes, and neither should you. That’s why we have a free and easy refill return program that’ll help clean up the planet while you wash.
With the help of thousands of customers already participating, we have already prevented a remarkable amount of waste.
RefillWhen your dispenser bottle is empty fill it up with a reusable refill pack (made from at least 30% post industrial waste)
ReturnSave up your empty refill packs. On your third order you’ll receive a free reply paid envelope. Fill it, and pop it in a red post box.
ReuseWe’ll sanitise these and refill them as they become available. You just order again as usual.
RefillWhen your dispenser bottle is empty fill it up with a reusable refill pack (made from at least 30% post industrial waste)
ReturnSave up your empty refill packs. On your third order you’ll receive a free reply paid envelope. Fill it, and pop it in a red post box.
ReuseWe’ll sanitise these and refill them as they become available. You just order again as usual.
With our latest iteration of the program, you will automatically be a part of the program unless you ‘opt out’.
Our standard refill packs are made from a minimum of 30% post industrial recycled waste and virgin plastic.
Currently, our bulk refill packs are made from virgin plastic, as we work to find a recycled alternative that is durable enough to withstand our Refill Return Process and carrying 3L of detergent to our customers time and time again.
On a per load basis, bulk refill packs still consume less plastic than standard size.
You will receive a free envelope every third order. All you need to do is save up your refill packs and send them back once you have met the minimum. These are reply paid, you do not need to cover any shipping on top of this.
Please ensure to send back at least 4 standard refill packs or 1 bulk refill. This ensures our carbon footprint is minimal while also making it worth your while.
Great question, and fundamental to our program’s success.
Please send a minimum of 4 standard refills pack / 1 bulk refills packs at a time. The standard refill packs should be laid flat with spouts in the corner of the envelope. The bulk refill packs should be folded in half. Please only send us Dirt refill packs. The refill packs you send back are to be sanitised, filled up and sent back to our customers, so we do not accept packaging from other brands.
Any customer who has emailed to sign up to the program before the 17th of May will have received a free envelope with every third order. From 17th of May, all customers will now receive a free envelope on every third order. If your order has been missed please reach out to us here.
As we grow, we often experience a shortage of reused refill packs, especially the bulk sized packs, and stain remover packs. We will endeavour to make sure you have received a reused pack by your fourth order.
Absolutely, you can find our address here.
Our refill packs are designed to go through the program for a minimum of 4 times but we’re hoping to push this as we grow. Any refill packs that do not meet our quality checks currently go to TerraCycle to be fully recycled.
We quality check them for leaks and faults. We then wash them thoroughly, dry them completely, mark them with a sticker to keep track of their journey, and then refill them.
Absolutely. You can buy reply paid envelopes anytime here.
Yes, any Dirt refill packs are included in our program.
You get a mighty good feeling for doing the right thing. We do not offer a discount for sending back our refill packs, except for the free reply paid envelopes.
You’re more than welcome to opt out of the program at any time. Just let us know by reaching out to us here.
Made from glass and drop - protected with silicone bumpers, our dispenser bottles are made classy, and made to last.
They can be refilled an infinite number of times and you never have to worry about plastic degradation or leaching micro plastics.
These contain 33 loads. They come full as individual dispenser bottles, or discounted as part of a starter pack.
Refill packs are a great alternative to plastic jugs, using on average 80% less plastic for the same weight product.
Our refill packs are made with a minimum of 30% post industrial waste, so you can give yourself a double pat on the back.
These refill packs come in standard size (450ml), or bulk size (3L).
