You can send a single refill if you like, it'll make it back to us perfectly.

For environmental and efficiency reasons however, we prefer you aim for two bulk or six refills before you head off to the red post box.

We would love to be able to help out other brands with their refills, but there are many regulatory and logistical reasons we cannot accept these.

You can drop your filled up reply paid envelope into any red post box you can find. You can also take them into the post office.

The very nature of reply paid envelopes is that we will be charged for them, so please make sure you are not paying for them.

Crazy story, we have actually seen some reply paid envelopes come back to us that we can see the post office has also charged the customer for.

This is definitely not how the system works. and maybe even not legal, who knows?! Stay savvy.

Just email us!

We don't want you to push it, and have something go wrong throughout the returns process. We're always happy to help.

Contact@thedirtcompany.com.au

The return system, and the order system work pretty much independently.

• Just return your refills when you have enough to fill an envelope.
• Just order when you need more.

We will send you a reply paid envelope on every third order so that you can always keep things moving on your end.

No, you don't need to (although we do keep the cute notes we receive on a special wall in the office).

The reason is, our refills are batch processed. At any one time we might have upwards of 5 big cages of refills waiting to be sorted.

We do not link who sent the refills to the customer, we only track the volume and availability of each SKU.

You can still send the refill pack back to us, but please only do it if you have high confidence that you have made the refill pack absolutely leak proof.

If any detergent leaks out, it runs the risk of ruining others' mail, which is the last thing we want to do.

We can't accept boxes and don't love receiving peg bags for reuse.

Here's why:

The boxes require a certain strength to get the product safely through the mail. With every trip, their strength integrity is compromised. If we send more product in these, the lack of integrity causes problems for us.

In addition, our boxes, made from 65% recycled cardboard, can also be curb-side recycled.

The peg bags are made from 100% recycled materials, and are how we package pegs. But they have also been designed to have a permanent end use, hanging on your line.

Because we don't have a production line to sanitise these bags, when we get them back we add them to the 'donations' pile.

But as you can imagine bags with out pegs already made from degraded plastic, aren't our donations partners favourite things to receive, which is why we'd prefer not to have them back.