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Well, this is an exciting one. As you well know, we’re all about the first two Rs; reduce and reuse. 
The system we’ve created is a huge leap forward  - our refill packs contain less plastic than a standard powder scoop - but it’s not perfect. And that irks us. 
Recently, a customer asked us if they were able to send a empty refill pack back. Huge light bulb moment.
We thought about it for 0.002 seconds and realised it absolutely would be possible. We make and fill our product here in Australia, so all we needed was a little offshoot of the system we’ve already created. 
We spent some time testing and tweaking, and now, it’s with excessive excitement that we introduce to you the Refill, Return program. 
Here’s how it works: 
Subscribing customers send a reply to their first order saying they would like to be part of the refill return program. We add that information to their account, and exchange all the necessary little details.  
The first two orders will contain brand new refill packs, as we’re going to need something to recycle. When a couple of refill packs have been collected, customers return them to us with their lids on, via post. 
We fill the used refill packs in bulk, replace the lids if necessary, and when the time comes to mail out new refill packs to customers who are a part of our program. 
Voila! We’re getting very close to a zero waste system. 


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44 comments

  • I didn’t realise you had to be registered to return the packs either. Please can you send me info on how to do this as I’ve just refilled my bottle for the first time. Thank you.

    Tracey Frost on

  • I am not a subscriber but I would like to be a part of the reuse return. How do I go about this? I have just ordered the large bag.
    Thanks

    Kristy Bellis on

  • I did not know registration was necessary for return of packets. Please register me and directions what to do. Brilliant idea, brilliant product, thank you.

    Marion Crofts on

  • Could you please add me to the return and refill system. I currently have 2 empties and my next delivery is in November.
    Thank you, Sandra.

    Sandra Behrens on

  • Please advise address for refill returns. Thank you

    Allison on



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