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Well, this is an exciting one. As you well know, we’re all about the first two Rs; reduce and reuse. 
The system we’ve created is a huge leap forward  - our refill packs contain less plastic than a standard powder scoop - but it’s not perfect. And that irks us. 
Recently, a customer asked us if they were able to send a empty refill pack back. Huge light bulb moment.
We thought about it for 0.002 seconds and realised it absolutely would be possible. We make and fill our product here in Australia, so all we needed was a little offshoot of the system we’ve already created. 
We spent some time testing and tweaking, and now, it’s with excessive excitement that we introduce to you the Refill, Return program. 
Here’s how it works: 
Subscribing customers send a reply to their first order saying they would like to be part of the refill return program. We add that information to their account, and exchange all the necessary little details.  
The first two orders will contain brand new refill packs, as we’re going to need something to recycle. When a couple of refill packs have been collected, customers return them to us with their lids on, via post. 
We fill the used refill packs in bulk, replace the lids if necessary, and when the time comes to mail out new refill packs to customers who are a part of our program. 
Voila! We’re getting very close to a zero waste system. 


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11 comments

  • I’ve just made my first order and would love to be part of your return refill programme. Is there anything I need to do apart from this email?

    Rosie Tomlinson on

  • I have also put in an order for further refills and noted this change in program to enable sending back the bags for refills. Would appreciate if you could email me necessary instructions.

    Tamara M Reinisch on

  • Hi there

    Would love to be part of the recycling program. I’ve just put an order in – how to I make sure I’m in the recycling system?

    Kylie

    Kylie Tune on

  • Love to have this in New Zealand!

    Marcia on

  • Love this idea. I ordered a starter pack and am on the last bag of my 3 pack refill order (can’t find the order in my email; must have deleted it). Can you please add me to the return and refill program?
    Thanks :)

    Dorothy Shanks on



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