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Well, this is an exciting one. As you well know, we’re all about the first two Rs; reduce and reuse. 
The system we’ve created is a huge leap forward  - our refill packs contain less plastic than a standard powder scoop - but it’s not perfect. And that irks us. 
Recently, a customer asked us if they were able to send a empty refill pack back. Huge light bulb moment.
We thought about it for 0.002 seconds and realised it absolutely would be possible. We make and fill our product here in Australia, so all we needed was a little offshoot of the system we’ve already created. 
We spent some time testing and tweaking, and now, it’s with excessive excitement that we introduce to you the Refill, Return program. 
Here’s how it works: 
Subscribing customers send a reply to their first order saying they would like to be part of the refill return program. We add that information to their account, and exchange all the necessary little details.  
The first two orders will contain brand new refill packs, as we’re going to need something to recycle. When a couple of refill packs have been collected, customers return them to us with their lids on, via post. 
We fill the used refill packs in bulk, replace the lids if necessary, and when the time comes to mail out new refill packs to customers who are a part of our program. 
Voila! We’re getting very close to a zero waste system. 

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  • Hi, just wondering if you recycle the bulk refill packs…as part of your refill, return program.
    Thanks A

    Adrian on

  • I didn’t realise that you need to be a subscriber. Is this a new requirement?
    I’ve used my first three refills and now ready to send them in to be reused and order some more.
    Do I need to subscribe before I can do this?

    Kim Grant on

  • Hi there

    I am a subscriber and have just made my second order today – please could you send me my refill pack for my empties to be returned to you.
    Kind regards
    Nicci Heidegger

    Nicci Heidegger on

  • Hi, where do I find the return address for My empties? I’ve got 3 empties and need them refilled. Thanks

    EMma on

  • I also didn’t realise that I needed to be registered for the subscription program to be part of the reuse program. Could you please email me the return address? Do you send a reply paid envelope in with recurring orders or is it up to the customer to package and then send back to you?

    Elisabeth Engler on

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