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Well, this is an exciting one. As you well know, we’re all about the first two Rs; reduce and reuse. 
The system we’ve created is a huge leap forward  - our refill packs contain less plastic than a standard powder scoop - but it’s not perfect. And that irks us. 
Recently, a customer asked us if they were able to send a empty refill pack back. Huge light bulb moment.
We thought about it for 0.002 seconds and realised it absolutely would be possible. We make and fill our product here in Australia, so all we needed was a little offshoot of the system we’ve already created. 
We spent some time testing and tweaking, and now, it’s with excessive excitement that we introduce to you the Refill, Return program. 
Here’s how it works: 
Subscribing customers send a reply to their first order saying they would like to be part of the refill return program. We add that information to their account, and exchange all the necessary little details.  
The first two orders will contain brand new refill packs, as we’re going to need something to recycle. When a couple of refill packs have been collected, customers return them to us with their lids on, via post. 
We fill the used refill packs in bulk, replace the lids if necessary, and when the time comes to mail out new refill packs to customers who are a part of our program. 
Voila! We’re getting very close to a zero waste system. 


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18 comments

  • Hi there, I have three packs ready to return for refills… I’ve just read that I needed to sign up for this when I placed my first order?? Please can you email me with details of what I need to do to be able to join your reuse program, I have three empty packets ready to refill! Many thanks

    Eira Chidgey on

  • I just realised you have a return and refill program! Yay! I have had a few orders now. Could you please send me all the info? Thanks!

    Monica Laurent on

  • Hello,
    I have just subscribed and would like to return my refill packs. I already have 3 that I would like to return as I trialed your product first. I love the idea of refill and return so look forward to your reply.
    Kellidie.

    Kellidie Bemmerl on

  • Please send me info about the reuse refills! Cheers

    Jordana on

  • Hi
    I’m a new subscriber and your product is a no-brainer miracle ♥️ Please subscribe me for the reuse refills
    Can’t wait
    Love Sophia

    Sophia on



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