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Well, this is an exciting one. As you well know, we’re all about the first two Rs; reduce and reuse. 
The system we’ve created is a huge leap forward  - our refill packs contain less plastic than a standard powder scoop - but it’s not perfect. And that irks us. 
Recently, a customer asked us if they were able to send a empty refill pack back. Huge light bulb moment.
We thought about it for 0.002 seconds and realised it absolutely would be possible. We make and fill our product here in Australia, so all we needed was a little offshoot of the system we’ve already created. 
We spent some time testing and tweaking, and now, it’s with excessive excitement that we introduce to you the Refill, Return program. 
Here’s how it works: 
Subscribing customers send a reply to their first order saying they would like to be part of the refill return program. We add that information to their account, and exchange all the necessary little details.  
The first two orders will contain brand new refill packs, as we’re going to need something to recycle. When a couple of refill packs have been collected, customers return them to us with their lids on, via post. 
We fill the used refill packs in bulk, replace the lids if necessary, and when the time comes to mail out new refill packs to customers who are a part of our program. 
Voila! We’re getting very close to a zero waste system. 


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32 comments

  • I’ve been using Dirt for some time now, and I love it, but I didn’t sign up for returns is it too late to do it now?

    Christine on

  • Hi I have 4 refill packs to return, where do I send them to please. I haven’t joined the scheme yet but would like to return them.

    Ms S L Wilkinson on

  • Hi I have a few refill packs that I would like to send back – they are empty. Thanks Ann

    Ann Whiteside on

  • I have some empty refill foil packs to return to you, and I also have the packaging you sent the detergent to me. What do I do next?

    Mary-Ellen Belleville on

  • Hi there,

    I’m keen to join your refill program. I’m just wondering if the only way to do it is to sign up to the automated program? At this stage I have no idea how much I’ll need or how often I’ll need to purchase so would prefer to do this on an as need basis. But really want to join this initiative…..
    Thanks
    Tegan

    Tegan on



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